Home Products Distributors About FAQ News Contact


Register as a reseller Retrieve password

Frequently Asked Questions

Q1 How do I purchase goods?
A1 Firstly, you need to be registered as a reseller. Only companies within the trade are able to register as a reseller. Private individuals and companies outside of the security industry will only be able to buy from one of our resellers on our distributors list.

For resellers, purchasing from the site is very easy. Each item for sale will have a ‘buy’ button. When you choose a product for purchase, it is stored within the basket. To view the items within the basket and amend them accordingly, simply click on the ‘basket’ button at the top of the page. You can add as many items as you like, decide to continue shopping, remove an item from the basket or check out and place your order.

When you are happy with your selections, you will then be able to choose your desired payment option. If you have a Trading Account with Security Express, you will be able to select this option and pay for your goods at the end of the month following the month of invoice. The other option is to pay for your goods up front, doing this will entitle you to an extra 5% discount of the cost of the goods.

Companies wishing to open a Trading Account will need to complete our New Account Application Form. We will then proceed to undertake a credit check with our financial advisors on the suitability of your company for account facilities.

Once your order is completed, you will receive a confirmation via email within 1 hour.
Q2 What is Cash Rating and how is it determined on a Cash or Burglary Safe?
A2 The Cash Rating of a safe relates to the amount of cash for which an insurance company will offer over night insurance cover. As with all insurance companies this value can vary slightly depending on location and may be higher or lower than the manufacturer recommended Cash Rating quoted. Please check with your insurer for exact ratings.

Cash Ratings are determined by door and wall thickness, lock types used and the general build quality of a safe. The higher the Cash Rating the more secure the safe is.
Q3 How is the fire rating determined on a Fire or Data Safe?
A3 The following is an explanation of internationally accepted fire resistant safe testing procedures for 30, 60, 90, 120 and 180 minutes. During all tests the internal temperature will remain below 177°C when exposed to furnace temperatures during a one hour test period of 925°C, a two hour test period of 1010°C and a three hour test period of 1105°C.
  1. Fire Endurance Test
    This test measures the temperature rise over a given time span. Thermocouples are fixed on all six internal surfaces of the safe to record the temperature rise inside the safe, the unit is locked and placed inside a specially constructed test furnace where the temperature is raised in accordance with the standard temperature curve BS 476 to the to the required test temperature and for the appropriate time period. Once cooled, the unit is opened and examined for usability. The unit locking mechanisms and parts fastenings are examined for security and the interior examined for visible evidence of undue heat transmission.
  2. Explosion Hazard Test
    This test is designed to simulate the safe being suddenly exposed to superheated temperatures which could cause the fire resisting compounds used in the safe to expand rapidly and explode. The safe is locked and placed into a furnace preheated to 1095°C. This temperature is maintained for 30 minutes (2 hour test is 45 minutes) and if no explosion results, the unit is allowed to cool without opening the furnace doors.
  3. Fire Drop Test
    This test measures the strength of the safe and its ability to withstand the effect of falling through a burning and collapsing building. The safe is locked and placed into a furnace preheated to 925°C. This temperature is maintained for 30 minutes before the safe is removed hoisted to a height of 10 metres and dropped onto a bed of rubble. The safe is then placed back in the furnace upside down for a further 30 minutes.


Q4 Does my safe require installing?
A4 Many of the products sold on this website will require installation either on a DIY basis or by a professional installation engineer. Further information regarding installation is displayed on each product listing. All our prices EXCLUDE installation and where required full installation instructions are included with your safe.

We offer an optional installation service whereby we arrange work to be performed by an appropriately qualified installer. For safes that require this type of installation you are given the option to select this service at point of sale. Alternatively you can arrange your own installation.
Q5 What are Floor Loadings?
A5 The floor loading of a safe relates to the weight the floor the safe is to be located will sustain. Certain safes we supply weigh in excess of 850 Kg. We advise that you ensure the floor loading is sufficient for the safe you require. If unsure please check with a qualified surveyor.
Q6 Are there any additional charges for delivery above ground floor level?
A6 Our Free Standard Delivery Service applies to delivery to a ground floor location or an upper floor location with access via a lift. A delivery charge may be incurred on certain orders where the delivery route includes stairs or restricted access. Please select the correct option at the time of adding each safe to your basket.
Q7 What happens if I lose or forget my combination?
A7 You may contact us to retrieve the combination for preset dial combinations. You need to have the serial number of the safe and proof that you are the original owner of that safe.
Q8 Can I change the combination on any safe myself?
A8 Safes with a traditional dial combination are available in either changeable or with preset number combination. Preset numbers are not changeable except by qualified Master Locksmiths. All electronic combination locks are changeable by following the manufacturer's instructions carefully.
Q9 What if the batteries run down on a safe with an electronic lock?
A9 All Electronic locks are designed to save your combination through an internal memory even if the batteries run down. Batteries are very easy to replace by following the manufacturer instructions.
Q10 How can I tell the difference between a right-handed and left-handed door?
A10 When you stand outside facing the door and the hinges are on the right, the door is right-handed if they are on the left the door is left-handed.
Q11 When is my order delivered?
A11 We aim to deliver orders weighing less than 60kgs within 3 - 5 working days and larger orders above 60kgs can be delivered within 3 - 5 working days on a pallet. For items weighing above 60kgs that need to be taken into the premises and positioned, you will be expected to wait for between 4 - 10 working days depending on location, product size and type of installation required. In this instance, our qualified safe engineers will contact you in advance to arrange a convenient time. More detailed information regarding delivery schedules is available with each specific product listing.
Q12 Are prices exclusive or inclusive of VAT?
A12 All our prices are shown both exclusive and inclusive of VAT at 15%.
Q13 What happens to my personal information?
A13 We collect your personal information in accordance with the Data Protection Act 1998. For further information regarding your personal information please see our Privacy Policy.
Q14 What risks are involved in buying online?
A14 All personal data, including your card number is transmitted over secure connections, meaning that no one can 'eavesdrop' and capture your details. In addition to this, your card details are not viewable by us at all. They are simply transmitted over the bank's private network for authorisation and payment transactions.

Q15 Is my transaction secure?
A15 Every on-line transaction made is processed using SSL (Secure Socket Layer) encryption via Barclays Bank ePDQ. This industry standard method ensures that information sent from your browser is scrambled whilst in transit and decoded when it arrives on our server.

We take the issue of security very seriously and have taken every step possible to protect you. Our servers sit behind a state of the art hardware firewall and the computer that handles the card services is not accessible from the Internet. To view our security certificate, please hold your mouse pointer over the Comodo logo in the bottom right of your screen.
Q16 Which credit/debit cards are accepted?
A16 We accept payment by all major credit and debit cards including Visa, MasterCard, Delta, Switch, Maestro, Solo, Electron and JCB.
Q17 When is my credit card debited?
A17 When the goods are despatched, we will debit funds from your account overnight directly into our own. If certain items if your order is out of stock or unobtainable we will only partially debit your card order. We are also able to cancel or refund individual items of your order should this become necessary.

Q18 What happens if my card authorisation fails?
A18 If the authorisation fails, the most likely explanation is usually that you have input your credit card details incorrectly. If this happens, press the back button on your browser and you will be returned to the card input page. Check that all the details are correct, and make any changes necessary before proceeding. If all the details are correct and you still fail to get an authorisation then we advise that you contact your card issuer to establish why your card was not authorised.